Frequently Asked Questions
How Quickly Can I Start Using Dojo?
Once your application is approved, we’ll send your Dojo card machine with next-day delivery. Setup is fast, allowing you to start accepting payments right away. Plus, with Tap to Pay on iPhone, you can start taking payments instantly from your phone while you wait for your card machine to arrive.
What happens to my current contract if i switch from another provider?
If you decide to switch to us, we’ll cover part or all of your cancellation fees with your current provider. If you’re on our fixed-rate price plan (the all-inclusive rate), you can claim up to £500. For bespoke rates, you may be eligible for up to £3,000.
What if i need to cancel my plan?
With our 30-day no-commitment trial, you can cancel any time if Dojo isn’t the right fit for your business. After the trial, your cancellation terms will depend on whether you’re on a monthly rolling, annual, or bespoke contract.
Does Dojo integrate with my Existing EPOS system?
Yes! Dojo seamlessly integrates with over 900+ EPOS systems, making transactions smooth and efficient.
Do you offer custom pricing for Larger Businesses?
If your business processes higher volumes, we can create a bespoke pricing plan tailored to your needs.
What industries is Dojo unable to support?
We work with a wide range of industries, including hospitality, retail, leisure and entertainment, healthcare, automotive, personal and professional services, and many more. Unfortunately, we are unable to provide services to charities or trusts but we are looking into making this possible in the future.
What payment types Dojo accept?
You can accept the following card and payment types:
Card and payment types:
Card types
- Visa
- Mastercard
- Maestro
- Discover® Global Network cards
American Express (this is optional, get in touch if you’d like to add it)
Payment types
- Chip & PIN, and swipe
- Contactless cards – up to £100
- Contactless devices (such as smartphones and watches) – up to any amount
- Apple Pay
- Samsung Pay
- Google Pay
Can i use Dojo for online payments?
Yes, we offer remote payment solutions, including online payments, payment links, and virtual terminals.
What security measures does Dojo have in place?
We offer a simple two-step PCI-compliance process and use point-to-point encryption, strong customer authentication, and top-tier transaction monitoring to keep your transactions secure
